Portfolio Project: Demonstrating automated customer support architecture and DevOps expertise with GitHub's native tooling. Also experimenting with agentic coding.
This project showcases how to build scalable, automated customer support systems using GitHub Actions, API integration, and intelligent issue routing.
Live Dashboard: View Metrics →
✅ GitHub Actions Expertise - Complex workflow automation
✅ API Integration - GitHub REST & GraphQL API usage
✅ Customer-Centric Design - Self-service support patterns
✅ DevOps Best Practices - CI/CD, testing, monitoring
✅ Documentation Skills - Clear, actionable guidance
Automated Issue Triage
- Pattern matching for common customer questions
- Smart labeling (bug/feature/question/documentation)
- Auto-routing to appropriate resources
Response Automation
- Instant helpful replies with relevant docs
- Escalation logic for complex issues
- Tracks response times and resolution rates
Metrics Dashboard
- Real-time support statistics
- Response time analytics
- Issue resolution trends
Phase: Development
Last Updated: February 2026
- Project structure and documentation
- Issue auto-labeling workflow
- Auto-response bot
- Metrics collection
- Dashboard UI
| Component | Technology |
|---|---|
| Automation | GitHub Actions |
| API Integration | GitHub REST API, Octokit |
| Frontend | HTML/CSS/JS (GitHub Pages) |
| Data Storage | GitHub Issues API, JSON artifacts |
| Runtime | Node.js 20+ |
- User Stories - Feature requirements and acceptance criteria
- Development Rules - Coding standards and workflow
- Architecture Decisions (coming soon)
# Clone the repository
git clone https://github.com/kalimar/github-support-bot.git
cd github-support-bot
# Install dependencies
npm install
# Test locally
npm testOpen an issue in this repo to see the automation in action!
This project solves a common GitHub customer challenge: reducing time-to-first-response while maintaining quality. By automating routine triage and responses, support teams can focus on complex issues that need human expertise.
(Will be updated as project progresses)
Built by [Your Name]
Portfolio: kalimar.github.io
LinkedIn: [https://www.linkedin.com/in/kalimarmaia/]
GitHub: @kalimar
⭐ If you find this helpful, consider starring the repo!