fix: Add Slack follow-up prompt for debugging details

[DugarMeha]

fix: Add Slack follow-up prompt for debugging details

[Copilot]

Pull request overview

Adds an additional Slack follow-up prompt to collect debugging details when a user clicks the “I need more help” / follow-up button, to speed up issue triage.

Changes:

• Post a new threaded message asking the user for environment and relevant IDs (tenant/org/connection) after the follow-up flow triggers.

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[Copilot]

This message asks users to share potentially sensitive identifiers (Tenant/Organization/Connection IDs) directly in the thread, which may be a public channel. Consider sending this prompt as an ephemeral message to the clicker (via receiver_ids=[req.payload['user']['id']]) or only posting it when is_dm is true, and otherwise instruct users to DM the bot/support channel with those details.

Suggested change

	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=(
	"To help us debug your issue faster, please share the following details:\n"
	"- *Environment* (e.g., Production, Staging, alpha)\n"
	"- *TenantId* and *Organization Id* \n"
	"- *ConnectionId*\n"
	),
	thread_ts=thread_ts,
	unfurl=False,
	)
	debug_details_text = (
	"To help us debug your issue faster, please share the following details:\n"
	"- *Environment* (e.g., Production, Staging, alpha)\n"
	"- *TenantId* and *Organization Id* \n"
	"- *ConnectionId*\n"
	)
	if is_dm:
	# In a DM, it's safe to ask for detailed identifiers in-thread.
	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=debug_details_text,
	thread_ts=thread_ts,
	unfurl=False,
	)
	else:
	# In a non-DM channel, send the detailed request as an ephemeral message
	# to the user who clicked, to avoid exposing identifiers in a public thread.
	user_info = cast(dict[str, Any], req.payload.get("user") or {})
	user_id = cast(str | None, user_info.get("id"))
	if user_id:
	client.web_client.chat_postEphemeral(
	channel=channel_id,
	user=user_id,
	text=debug_details_text,
	thread_ts=thread_ts,
	)
	else:
	# Fallback: generic public message that does not ask for sensitive IDs
	respond_in_thread(
	client=client.web_client,
	channel=channel_id,
	text=(
	"To help us debug your issue faster, please DM this bot or the "
	"support team with your environment, Tenant/Organization ID, "
	"and Connection ID."
	),
	thread_ts=thread_ts,
	unfurl=False,
	)