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Track Outbound Call Activity #362

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3a7ac1a
fix: outbound call activity tracking
vanitha1822 Feb 23, 2026
9a0ae05
fix: update the cti-server-ip
vanitha1822 Feb 24, 2026
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18 changes: 18 additions & 0 deletions src/main/java/com/iemr/common/controller/callhandling/CallController.java
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Original file line number Diff line number Diff line change
Expand Up @@ -618,4 +618,22 @@ public String redisFetch(@Param("{\"sessionID\":\"sessionID/callID String\"}") @

}

@Operation(summary = "Create outbound call request")
@PostMapping(value = "/createOutboundCallRequest", consumes = MediaType.APPLICATION_JSON, produces = MediaType.APPLICATION_JSON, headers = "Authorization")
public String createOutboundCallRequest(
@Param(value = "{\"beneficiaryRegID\":\"Long - beneficiary registration ID\", "
+ "\"providerServiceMapID\":\"Integer - provider service map ID\", "
+ "\"requestedFor\":\"String - reason for outbound call\", "
+ "\"prefferedDateTime\":\"Timestamp - preferred date time for call\", "
+ "\"createdBy\":\"String - created by user\"}") @RequestBody String request) {
OutputResponse response = new OutputResponse();
try {
response.setResponse(beneficiaryCallService.createOutboundCallRequest(request).toString());
} catch (Exception e) {
logger.error("createOutboundCallRequest failed with error " + e.getMessage(), e);
response.setError(e);
}
return response.toString();
}

}
2 changes: 2 additions & 0 deletions src/main/java/com/iemr/common/service/callhandling/BeneficiaryCallService.java
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Expand Up @@ -127,4 +127,6 @@ public interface BeneficiaryCallService {

String cTIFilePathNew(String request) throws IEMRException, JsonMappingException, JsonProcessingException;

OutboundCallRequest createOutboundCallRequest(String request) throws IEMRException, JsonMappingException, JsonProcessingException;

}
17 changes: 17 additions & 0 deletions src/main/java/com/iemr/common/service/callhandling/BeneficiaryCallServiceImpl.java
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Expand Up @@ -1834,4 +1834,21 @@ public String cTIFilePathNew(String request) throws IEMRException, JsonMappingEx
return recordingPath;
}

@Override
public OutboundCallRequest createOutboundCallRequest(String request) throws IEMRException, JsonMappingException, JsonProcessingException {
ObjectMapper objectMapper = new ObjectMapper();
objectMapper.configure(DeserializationFeature.FAIL_ON_UNKNOWN_PROPERTIES, false);
OutboundCallRequest outboundCallRequest = objectMapper.readValue(request, OutboundCallRequest.class);

if (outboundCallRequest.getBeneficiaryRegID() == null) {
throw new IEMRException("beneficiaryRegID is required");
}
if (outboundCallRequest.getProviderServiceMapID() == null) {
throw new IEMRException("providerServiceMapID is required");
}

outboundCallRequest = outboundCallRequestRepository.save(outboundCallRequest);
return outboundCallRequest;
}

}
27 changes: 17 additions & 10 deletions src/main/java/com/iemr/common/service/cti/CTIServiceImpl.java
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Expand Up @@ -61,6 +61,7 @@
import com.iemr.common.utils.http.HttpUtils;
import com.iemr.common.utils.mapper.InputMapper;
import com.iemr.common.utils.response.OutputResponse;
import org.springframework.beans.factory.annotation.Value;

@Service
public class CTIServiceImpl implements CTIService {
Expand Down Expand Up @@ -96,6 +97,10 @@ public class CTIServiceImpl implements CTIService {
@Autowired
private IEMRCalltypeRepositoryImplCustom iemrCalltypeRepositoryImplCustom;


@Value("${cti-server-ip}")
private String ctiServerIP;

public CTIServiceImpl() {
if (httpUtils == null) {
httpUtils = new HttpUtils();
Expand Down Expand Up @@ -635,7 +640,7 @@ public OutputResponse disconnectCall(String request, String remoteAddr) throws I
String agentIP = !agentIPResp.equals(DEFAULT_IP) ? agentIPResp : remoteAddr;

ctiDisconnectURL = ConfigProperties.getPropertyByName("disonnect-api-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
ctiDisconnectURL = ctiDisconnectURL.replace("cti_server", ctiServerIP).replace("AGENT_ID", agentID)
.replace("SESSION_ID", callID).replace("AGENT_IP", agentIP)
.replace("IS_FEEDBACK", agent.getIsFeedback() + "");
Expand All @@ -658,6 +663,7 @@ public OutputResponse disconnectCall(String request, String remoteAddr) throws I
@Override
public OutputResponse switchToInbound(String request, String remoteAddr) throws IEMRException, JSONException, JsonMappingException, JsonProcessingException {
OutputResponse output = new OutputResponse();
logger.info("Server IP="+ctiServerIP);
String ctiDisconnectURL;
ObjectMapper objectMapper = new ObjectMapper();
CallBeneficiary agent = objectMapper.readValue(request, CallBeneficiary.class);
Expand All @@ -668,7 +674,7 @@ public OutputResponse switchToInbound(String request, String remoteAddr) throws
String agentIP = !agentIPResp.equals(DEFAULT_IP) ? agentIPResp : remoteAddr;

ctiDisconnectURL = ConfigProperties.getPropertyByName("switch-to-inbound-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
ctiDisconnectURL = ctiDisconnectURL.replace("CTI_SERVER", ctiServerIP).replace("AGENT_ID", agentID)
.replace("AGENT_IP", agentIP);

Expand All @@ -694,7 +700,7 @@ public OutputResponse switchToOutbound(String request, String remoteAddr) throws
ObjectMapper objectMapper = new ObjectMapper();
CallBeneficiary agent = objectMapper.readValue(request, CallBeneficiary.class);
ctiDisconnectURL = ConfigProperties.getPropertyByName("switch-to-outbound-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
String agentID = (agent.getAgent_id() != null) ? agent.getAgent_id() : "";

String agentIPResp = getAgentIP(agentID);
Expand Down Expand Up @@ -724,7 +730,8 @@ public OutputResponse getAgentIPAddress(String request, String remoteAddr) throw
AgentState agent = objectMapper.readValue(request, AgentState.class);
String agentID = (agent.getAgent_id() != null) ? agent.getAgent_id() : "";
String ctiDisconnectURL = ConfigProperties.getPropertyByName("get-agent-ip-address-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");

ctiDisconnectURL = ctiDisconnectURL.replace("CTI_SERVER", ctiServerIP).replace("AGENT_ID", agentID);
// HttpUtils httpUtils = new HttpUtils();
logger.info("getAgentIPAddress calls calling url: " + ctiDisconnectURL);
Expand All @@ -749,7 +756,7 @@ public String getAgentIP(String agentID) throws JsonMappingException, JsonProces
String agentIP = DEFAULT_IP;
ObjectMapper objectMapper = new ObjectMapper();
ctiDisconnectURL = ConfigProperties.getPropertyByName("get-agent-ip-address-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
ctiDisconnectURL = ctiDisconnectURL.replace("CTI_SERVER", ctiServerIP).replace("AGENT_ID", agentID);
// HttpUtils httpUtils = new HttpUtils();
logger.info("getAgentIPAddress calls calling url: " + ctiDisconnectURL);
Expand All @@ -771,7 +778,7 @@ public OutputResponse blockNumber(String request, String remoteAddr) throws IEMR
objectMapper.configure(DeserializationFeature.FAIL_ON_UNKNOWN_PROPERTIES, false);
BlockUnblockNumber agent = objectMapper.readValue(request, BlockUnblockNumber.class);
blockNumberURL = ConfigProperties.getPropertyByName("block-api-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
blockNumberURL = blockNumberURL.replace("CTI_SERVER", ctiServerIP)
.replace("MOBILE", (agent.getPhoneNo() != null) ? agent.getPhoneNo() : "")
.replace("CAMPAIGN_NAME", (agent.getCampaignName() != null) ? agent.getCampaignName() : "");
Expand All @@ -798,7 +805,7 @@ public OutputResponse unblockNumber(String request, String remoteAddr) throws IE
objectMapper.configure(DeserializationFeature.FAIL_ON_UNKNOWN_PROPERTIES, false);
BlockUnblockNumber agent = objectMapper.readValue(request, BlockUnblockNumber.class);
unblockNumberURL = ConfigProperties.getPropertyByName("unblock-api-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
unblockNumberURL = unblockNumberURL.replace("CTI_SERVER", ctiServerIP)
.replace("MOBILE", (agent.getPhoneNo() != null) ? agent.getPhoneNo() : "")
.replace("CAMPAIGN_NAME", (agent.getCampaignName() != null) ? agent.getCampaignName() : "");
Expand All @@ -825,7 +832,7 @@ public OutputResponse getAvailableAgentSkills(String request, String remoteAddr)
String availableAgentsURL;
AgentSkills agent = objectMapper.readValue(request, AgentSkills.class);
availableAgentsURL = ConfigProperties.getPropertyByName("get-available-agents-URL");
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
availableAgentsURL = availableAgentsURL.replace("CTI_SERVER", ctiServerIP)
.replace("SKILL", (agent.getSkill() != null) ? agent.getSkill() : "")
.replace("CAMPAIGN_NAME", (agent.getCampaignName() != null) ? agent.getCampaignName() : "");
Expand Down Expand Up @@ -873,7 +880,7 @@ public OutputResponse transferCall(String request, String remoteAddr) throws IEM
availableAgentsURL = ConfigProperties.getPropertyByName("call-transfer-to-campaign-URL");
// transfer_from = "";
}
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
availableAgentsURL = availableAgentsURL.replace("CTI_SERVER", ctiServerIP)
.replace("TRANSFER_FROM", transfer_from).replace("TRANSFER_TO", transfer_to)
.replace("CAMPAIGN_NAME", transfer_campaign_info).replace("SKILL_NAME", skill)
Expand Down Expand Up @@ -918,7 +925,7 @@ public OutputResponse customerPreferredLanguage(CustomerLanguage custLang, Strin
String languageName = (custLang.getLanguage() != null) ? custLang.getLanguage().trim() : "";
String custPhoneNo = (custLang.getCust_ph_no() != null) ? custLang.getCust_ph_no().trim() : "";
String actionName = (custLang.getAction() != null) ? custLang.getAction().trim() : "";
String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
// String ctiServerIP = ConfigProperties.getPropertyByName("cti-server-ip");
preferredLanguageURL = preferredLanguageURL.replace("CTI_SERVER", ctiServerIP)
.replace("CAMPAIGN_NAME", campaignName).replace("LANGUAGE_NAME", languageName)
.replace("CUSTOMER_PHONE", custPhoneNo).replace("ACTION_NAME", actionName);
Expand Down
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