Generac New Sign In Announcement

[SammyDog3]

I am not sure is this is the correct format to report this, so please excuse me if it is not.

I received the following email from Generac today that sounds like it may affect this integration. I am sure we will find out soon enough, but here it is in its entirety,

Valued Mobile Link Customer,

We are writing to inform you of an upcoming change affecting the Mobile Link sign-in process.

What is changing?

In April, your Mobile Link account will transition to a unified login experience. We are moving to a new authentication provider to better protect you and your personal information, and to help simplify and secure how you access your connected home products.

How does this affect you?

Your account will be moved automatically to the new sign-in system. After the update in April, you may be prompted to reset your password.

Need further support?

Please see our support articles for more information, or contact our support team:

Email: support@mobilelinkgen.com
Phone: +1 800-462-8352 (Available 24/7)

Sincerely,
The Generac Mobile Link Team

[JReich2609]

Came here to say the same thing. Not sure if it'll impact the current integration or not.

[binarydev]

Hey folks! I 100% expect us to be affected by this, but we won't know how much until the new login interface is launched. That means there will be a period during which this integration is broken for everyone. I'll do my best to fix it once we know what it looks like, but there's every possibility that this could kill this integration depending on how their system is configured. We'll find out soon I guess 😕

[SammyDog3]

I would hate to lose this integration. It’s front and center on the top of my custom dashboard. Before this I only knew when the led on the generator turned color by walking past it. It does send messages but I get so many texts and emails in a day it’s all white noise.

Thank you for trying!

[devzzm]

I would hate to lose this integration. It’s front and center on the top of my custom dashboard. Before this I only knew when the led on the generator turned color by walking past it. It does send messages but I get so many texts and emails in a day it’s all white noise.

Thank you for trying!

If the worst comes, you might look into genmon. I ended up doing it and now am not held hostage by these dumb corporate decisions (I also switched my ecobee to use HomeKit)

[ehagan]

I imagine you all saw the link to the support article in the mail https://support.generac.com/s/article/Mobile-Link-Migration
It looks like they're unifying mobile link login under the ecobee system. Generac bought ecobee in 2021 and they're using it as part of a home energy management ecosystem https://www.ecobee.com/en-us/generac-integrations/

Ecobee discontinued their developer program, which provided API keys, in 2024. Old keys work for the time being but given how generac conducts business I would not expect that to last. You can access ecobee locally via HomeKit so maybe that's the path?