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Description
Description
Some customers use NethLink only for Click-to-Call, while incoming calls are handled by a physical desk phone (for example Yealink).
In this scenario, when an incoming call arrives, Phone Island always plays a ringtone, even if the user does not intend to answer calls from the softphone.
Currently, there is no supported way to mute only the ringtone inside the application.
Why this feature is needed
In many real office environments:
- Users answer calls on a desk phone
- NethLink is used only to start outbound calls
- The ringtone generated by Phone Island becomes unnecessary and disruptive
The only available workarounds today are:
- Muting the entire application from the OS audio mixer
- Replacing ringtone files manually
- Disabling system-level notifications
These solutions are:
- Not portable
- Not officially supported
- Not testable
- Not manageable by support
A built-in silent ringtone would provide a clean and supported solution.
Purpose of the feature
Provide an official way to mute incoming call ringtone inside Phone Island without:
- Muting the entire application
- Modifying application files
- Using OS-level workarounds
This improves usability, supportability and configuration flexibility.
Proposed solution
Add a new ringtone option:
Silent
This ringtone should:
- Be bundled inside the repository
- Be selectable like any other ringtone
- Contain no audio (empty WAV or MP3 file)
When selected, incoming calls should not produce any sound, while keeping all other application audio functional.
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