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NethVoice: add new Ringtone: mute tone #7880

@tonyco97

Description

@tonyco97

Description

Some customers use NethLink only for Click-to-Call, while incoming calls are handled by a physical desk phone (for example Yealink).

In this scenario, when an incoming call arrives, Phone Island always plays a ringtone, even if the user does not intend to answer calls from the softphone.

Currently, there is no supported way to mute only the ringtone inside the application.


Why this feature is needed

In many real office environments:

  • Users answer calls on a desk phone
  • NethLink is used only to start outbound calls
  • The ringtone generated by Phone Island becomes unnecessary and disruptive

The only available workarounds today are:

  • Muting the entire application from the OS audio mixer
  • Replacing ringtone files manually
  • Disabling system-level notifications

These solutions are:

  • Not portable
  • Not officially supported
  • Not testable
  • Not manageable by support

A built-in silent ringtone would provide a clean and supported solution.


Purpose of the feature

Provide an official way to mute incoming call ringtone inside Phone Island without:

  • Muting the entire application
  • Modifying application files
  • Using OS-level workarounds

This improves usability, supportability and configuration flexibility.


Proposed solution

Add a new ringtone option:

Silent

This ringtone should:

  • Be bundled inside the repository
  • Be selectable like any other ringtone
  • Contain no audio (empty WAV or MP3 file)

When selected, incoming calls should not produce any sound, while keeping all other application audio functional.

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nethlinkThe issue is related to NethLink (NethVoice Desktop client)nethvoiceBug or features releted to the NethVoice projectnethvoice-ctiThe issue is related to NethLink (NethVoice Web client)testingPackages are available from testing repositories

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